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What is broadband? |
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Very simply, broadband is a high-speed connection to the internet that is 'always on'.
Broadband is faster than a standard dial-up, enabling you to view web content faster
and download files more quickly. It's called broadband because it has a much larger
capacity to receive and send data. |
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Why should I consider getting broadband? |
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Basically, the sheer speed and power of BT Yahoo! Broadband makes communication easier
than ever before and helps you make the most of everything the internet has to offer.
You can send email with up to 10 attachments, send and receive
photos and film clips, chat online with Instant Messenger and have a lot more fun! |
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Why have BT and Yahoo! come together to offer broadband? |
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By combining the communications expertise of BT and the online innovation of Yahoo!,
we've been able to create an internet service that's second to none. And greater
reliability with more customer-friendly features is at the heart of it all. To us,
it's simply the internet the way it should be. Brought to you by two of the most trusted
sources in the UK.
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Why should I choose BT Yahoo! Broadband? |
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Unlike other broadband services, BT Yahoo! Broadband delivers all
the features internet surfers want - all for one set monthly price
with no hidden extras or surprises. From faster access at up to 10x the
speed of dial-up to improved security, easier customisation to extra
accounts for family members, BT Yahoo! Broadband provides a complete
package that's totally easy to use. So you can enjoy a far better
internet experience time after time.
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Do all service providers offer broadband at the same speed? |
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Certain service providers offer broadband access at different speeds, such as only up
to 3x faster than dial-up. That's not nearly as fast at BT Yahoo! Broadband, which delivers
the internet at a speed up to 10x faster than dial-up. You'll notice the difference in
everything from how fast web pages appear to how quickly you can download email attachments
and video clips. So, be sure to read the fine print before you buy.
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How much does BT Yahoo! Broadband cost? |
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Yahoo! Broadband, you get broadband speed plus a full range
of features for one set price of £26.99 a month - and
there's more! Sign up online today for FREE activation, FREE
set-up and a FREE Speedtouch ADSL broadband modem! See the
next question for details. |
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How can I sign up and get free activation and a free broadband modem? |
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It's simple. Just sign up online right now, and we will send you your free Speedtouch ADSL broadband modem! We'll even connect you with no line activation charges or set-up fees, so you can save even more. And signing up online is faster and easier for you, as you can take care of all the details in a matter of minutes. For more details, click here.
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How do I pay for my BT Yahoo! Broadband service? |
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either pay by Direct Debit or by Credit or Debit card (Visa,
MasterCard or Visa Delta). Customers who choose to pay by Credit
or Debit card will pay an extra pound per month: Direct Debit
customers will pay £26.99 a month and Credit/Debit card
customers will pay £27.99 a month. If you're an existing
customer, you can change your payment option from credit card
to Direct Debit by visiting My Account on www.btyahoo.com
and choosing the "Change Payment Details" option. |
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What happens after I sign up for BT Yahoo! Broadband? |
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Upon placing your order, we'll mutually agree on a date for your telephone line to be upgraded to broadband.
This date is known as your 'activation date' and is usually around seven working days from the date you place
your order. Within these seven days, we'll remotely test your line to ensure it can support broadband and we'll
let you know the results via email. You'll then receive your full Welcome Pack, and your billing will start one
day after the activation of your broadband line has taken place. Please note that on your activation date, your
line will be ready for broadband use from 6pm onwards.
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Do I need a second phone line for BT Yahoo! Broadband? |
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No. BT Yahoo! Broadband connects through your existing phone line. That means you can talk on the phone while you surf,
and callers will never hear a busy signal when they're trying to reach you.
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Does an engineer need to visit my home? |
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No. Everything you need to connect to BT Yahoo! Broadband will arrive in a special Welcome Pack. Just
follow the simple step-by-step instructions, and you'll be online in no time.
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If I already have a Yahoo! email address, will it change when I sign up to BT Yahoo! Broadband? |
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No. Even though you'll receive a new BT Yahoo! Broadband email address, your existing
Yahoo! account will stay unchanged. If you like, you can have email sent to your Yahoo!
address automatically forwarded to your BT Yahoo! Broadband inbox, so you won't need to
check two accounts.
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What kind of computer do I need for BT Yahoo! Broadband? |
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Most PCs with Windows98 and above (OS 8.6 and above for Macs) can connect to BT Yahoo! Broadband
without a problem. To see our full list of minimum system requirements, click here.
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Can I see BT Yahoo! Broadband in action first? |
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Of course! If you'd like to see how BT Yahoo! Broadband works, just click here.
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